Trulieve Brooksville Broad St Dispensary

Trulieve is the only dispensary I've ever had to walk out of without purchasing anything... and it's happened multiple times. You guys... do better. You're losing a lot of customers by consistently running sales on items you don't have, or worse, having the sale products and the employees refusing to honor the sale. It doesn't matter if you have good products if you have such terrible service that shopping with you is impossible.

First time coming to your store. It was a Friday, only 2 people working. 7 waiting in the lobby. 2 being checked out, that took 10minutes. Then there is only one IPad to check in on. Can't make an order there. Has to be online. I don't like sharing my credit card online. So I won't be ordering. This is why you have had a drop in sales for this company. They are not staffing in a way to expedite orders. Curaleaf, has me in and out in 15 minutes on Fridays. Because they have enough staff and equipment so people can make orders. I'm just saying all this so you can do better and not go out of business. Because the competition is rising. You will be left behind with slow service. Please staff better and get more pads. Make it easier for customers.

Not up to par with other locations quality of customer service. Robotic staff with no personality..
I placed an online order and it still took the lady 10 minutes to go through the in store pick up checkout. Right from the start the people here seemed like they had no clue what they were doing....
They need a better management team to lead the crew here.

Love this place. Always extremely swift and they all so nice. Great job you guys!

Just an update to this review.... customer service has gotten worse here. Employees seem a little too laid back and unfortunately I have had the prices become higher when I pick up my items even though they were advertised as cheaper. I'm very meticulous with my money spending and this type of hiccup has become very inconvenient. I'm sure I'm not the only one. Really upset with the price change at checkout.

Need more people working here. Not only are the wait times significantly increasing, your employees are juggling too many things at once.