Trulieve Clearwater Roosevelt Dispensary

I had a truly terrible experience at Trulieve dispensary, made even worse by the fact that I had just lost my beloved cat that same day. I went there hoping to find some comfort and guidance, hoping to find even a shred of comfort. Instead, I was met with one of the rudest, most clueless staff members I’ve ever encountered!! She had no idea what she was talking about — couldn’t answer basic questions, didn’t offer any guidance or education, and acted like I was just another nuisance in her day. We ask what genetics the product was no explanations — nothing. Had no clue about the sales. Instead, she rushed through the process and made me feel like an inconvenience rather than a valued customer. I was already emotionally raw, and instead of compassion, I got the door practically slammed in my face… I really hope Trulieve trains their staff better and emphasizes empathy and education, because no one should have to feel like this — especially on such a tough day.
If Trulieve wants to keep customers, they need to seriously rethink who they put behind the counter. People come here looking for help, not to be treated like garbage!!!!

It is always something w/ this specific location. Waited about 30 days for a double charge to be refunded. Gave me the run around for weeks. Recently, had an online order w/ $5 off and he (the store manager) did not apply it to my balance( even though I had done so online). Both of my encounters with the same person. This location needs a full new leadership.

This is one of the few stores you don't have to wait forever to get into the back. The staff is very knowledgeable about products. This store also tends to have more freebies with purchases, always a plus to be able to snag swag!

Absolutely love this location! They opened up next to my house and had been my go to location. All the staff members are extremely knowledgeable and always greets with a smile!

They also have a great selection to choose from! Highly recommend.

Great location. Staff is awesome and never a wait time much! Good selection too!