The employees are always great. They gotta figure out a better set up for how they check people in. Every time I’ve came in the employee doesn’t ask who was first and checks people in out of order. That’s extremely irritating when you’ve already been waiting 10+ minutes and they’re checking in people who just walked in before you.

Wow, don't check in online. After the 3rd person that I saw walk in to be checked in I said something. Whats the point of ordering online and doing the rapid pick up?  Helps them not me. Funny thing I'm writing this while I am still waiting. I got skipped again. Glad they opened a curaleaf down the street. Ha, saw the email they sent saying it.was.my turn while I was skipped.

Came in today to 1 employee working (Dave). He did a great job managing the crowd of people that probably all got off at work at the same time. I appreciate him and will be returning soon!

Usually really good unless they make a mistake, then make sure you don't have anything to do for an hour if you plan on having them fix the mistake. Went through drive through only to have them hand me an empty container. Make sure to ask drive through to show you the seal and that it's full. Edit= been here an hour and they just now realized they didn't check me in

I recently had the pleasure of being assisted by Charlene at Trulieve, and I am compelled to share my exceptional experience. From the moment I walked in, Charlene’s warm and welcoming personality stood out. Her exemplary customer service skills made a significant impact on my visit.
Charlene went above and beyond to ensure I had everything I needed. She was incredibly knowledgeable and took the time to understand my needs and preferences. Her genuine care and dedication to helping customers is truly commendable. She patiently answered all my questions, provided insightful recommendations, and made sure I felt comfortable and well-informed about my choices.
What sets Charlene apart is her unwavering commitment to customer satisfaction. Her friendly demeanor and professional approach created a positive and enjoyable shopping experience. It’s clear that she genuinely cares about her customers and takes pride in her work.
I highly recommend seeking out Charlene at Trulieve. Her outstanding personality and exceptional customer service make her an invaluable asset to the team. Thank you, Charlene, for making my visit a memorable one!