I am writing to express my dissatisfaction with the service I recently received at your location. To say the least, my experience was far from satisfactory. While I was standing and waiting to be attended to, an older gentleman arrived and was immediately served, while I was still left standing.

I observed that the team member approached the gentleman directly without first asking who was next to be signed in. This lack of consideration made me feel undervalued as a customer.

I appreciate the service at the Babcock location, where respect and fairness are evidently upheld. Consequently, I intend to continue conducting my business there.

I hope you will take this feedback seriously and strive to improve the respect and fairness shown to all customers at your premises.

Service has been better at the new location no issues so far still getting used to the new ground flower Wednesdays…Products run out Quickly! Timing is everything when ordering and picking up. Customer service is excellent. Some of the best prices and highest grades around.

Went here today to pick up my meds not the normal store I go to but this one is close to my new job and I had the pleasure to be assisted by Mary Ellen and let me tell you guys very welcoming very professional and a beautiful smile that made me feel welcome I told her a little story about the store I normally go to by my house and I just wanted to see my options of what could be done to prevent this from happening to anyone else I have bought an eighth and it was clearly short there was only one bud and trust me it is not a eighth and I told her I didn't really want any money back or the rest of the bud I just wanted for them to be aware and even though it wasn't at this store that it happened she still gave me a percentage off of my meds and I told her she didn't have to do that but she did anyways and she said if I ever have any other problems to please don't feel bad coming back in and that made me feel so good that I think I've made the decision to shop at this store from now on I really like trulieve better than most dispos anyway so why not here at this welcoming place I may sound like I know this lady but I don't I just always leave reviews on Google (top 10 btw) when it's TRULIEVE deserved (seen what I did there) so I hope that the manager sees this and if she's a manager then I hope a higher manager sees this and takes care of you and know that you got a great employee and that is the best thing you can have for your business because of this same reason is why people keep coming back thank you so much for your service and I'll see you next time thank you God Bless💯🫶🏼🙌🏼

Usually good service. No issues. Decent selection. But this time an 1/8 container was clearly opened and 0.3 short. Not enough missing worth driving back there at the moment but enough to matter.
(Hence the single star review.
CHECK THE CONTAINERS SEAL AT THE COUNTER!!! I CERTAINLY WILL EVERYTIME NOW. SOMEONE AT THIS LOCATION IS PINCHING CANNABIS FROM PATIENT CONTAINERS!!!! Probably a little from each container which adds up!!!
Use Caution!!! Check your containers for a seal. They probably weren't counting on my digital scale at home.

First experience went ok.  Offered me a first time discount and had the product I need to reduce my back pain enough to function at work. 2nd time they said that product; a 50/50 ratio of THC:CBD oil, the only product I get from a dispensary, is no longer eligible for any discounts.  Very convenient not to have to honor the 2nd and 3rd time discounts.  He said it was because they changed the product to the “roll-one” line, which was total bullshit because it was labeled “roll-one” the first time I got it too; and they honored the discount.   I just deeply hate the bait and switch bullshit.

Trulieve