New to Florida, placed my first order with Trulieve in order to take advantage of 60% off.  Placed order and on my way called to ensure I could get the first time patient discount, nope, the item I selected even though wasn’t on sale wasn’t included in first time discount.  Canceled order.

It’s like this place picks and chooses when they want to use express I always use express and always have no modifications to my order to make it easier and faster but the other day I come in with an express and they let someone that come in after me go before me and he modified his order and took longer then today I come in and still have to wait in a line of over 15 people even tho I have express order not to mention the line shouldn’t get that long anyway everyone here has one speed and it’s slow no one ever moves with urgency unless the GM is in the store I try not to come here anymore but it being the o my dispensary in Lehigh it’s difficult sometimes to go so far I can’t stand coming to this dispensary it’s the worst in all of the fort myers and surrounding areas this place continues to always have a line out the door and they don’t seem to care to fix it I’ve seen them have to return peoples orders because they were short on weight they had cartridges for sale the other day and they guy behind the counter said it didn’t work but they were still selling it how does that make sense talk about a business that doesn’t care about there customers smh

It sucks because the staff that work here are great however, they’re always understaffed. In any business, you go to somebody greet you at the door what happened to the person at the front?  corporate doesn’t know how to run a dispensary and probably one of the busiest areas of Southwest Florida. I refuse to deal with lousy service because corporations wanna save money. I will gladly spend the time and money driving 45 minutes south to Jungle boys to avoid this location.

I just left there about 25 minutes ago  & i got home.Decided to finally weigh the smoke out of the sealed jar that they gave it to me in. Not a fan of this Dispensary &   in the  past due to missing weed  empty jar completely,  Never got any compensation back on that.Except for here's another jar and an inconvenient ride back the next day , Now this eighth i weighed 5 times over  it is exactly  2.3 over a gram short , I mean, that's so crazy.How is that even possible that they're filling  them that short now?I feel like I've been ripped off quite more times when I've looked in it and said wow, this definitely doesn't look like an eighth.I'm so glad I came home and just opened it & weighed . I will be calling the company right now.Which I have in the past and see what they have to say about this and what will be done. Thanks update When I called, they said there's absolutely nothing. They're gonna do unless I go back to the store and speak with Amanda. Jarrett, which at the Lehigh store there. As far as I know, as I've been told by workers there, there is no management there that would do anything for anyone except their own friends.  On that note, I tried to shop there at least a possible underfortunately.It is the closest store to my house.I have not even gone back there in a month.I have taken a 25-40 minute out of the way inconvenient.Drive just to get my smoke somewhere else at AYR as well as grow Healthy & suttera  Wonderful people and very good prices.Great smoke.If you want recommendation, those are the places to go.Also vidacann. very awesome as well. Hopefully one day I'll get back some smoke or some compensation from trulieve. I won't hold my breath though Considering as I said, they did nothing.With a full empty jar, except give me a lower percentage.One.Charge me the same and switch. & only do favors or compensate there friends.   They are not personable  & have terrible customer service.   🙄

The wait times are wack at the Lehigh location. The past few times I dealt with it but walked out today the ac wasn’t even working it was too hot to stand around. I love trulieves product but go to a different location unless you want to wait around for a long time.