YES......Customer service is important..... But if that customer doesn't know what they want. Move them to the side. Take care of your next customer. Then bring them back... The lines are too long.. Not enough workers.

The service here is always excellent.

The staff is knowledgeable and take their time with you to help you find the best products for your medical needs.

They have a great warranty/guarantee on all of their products including batteries unlike Fluent who will not exchange or refund

They're my #1 go to for medical marijuana products and always have great sales.

I’m updating my review to be more clear: my original frustration was with Trulieve’s corporate marketing, not the local store staff. The “Mini Monday” promotion, where minis were priced higher but advertised as a deal, felt really misleading. Whoever approved that campaign missed the mark. It came across as manipulative and didn’t sit well with me.

That said, the team at my local store has been wonderful. Every visit since then has been a great experience thanks to the staff. They’re always kind, helpful, and professional, and I really appreciate the work they do. They’re the reason I continue coming back.

I’m also glad to see that Mondays now offer better, more honest deals. It feels like a step in the right direction. Hopefully the company continues listening to feedback and keeps putting patients first.

Since I first started shopping at Trulieve a year ago I have had issues with my points. And countless failed attempts to get it fixed. Finally during my last visit I complained again and Greg, the budtender said he’d get a ticket put in for it to get fixed for me. Well today I bought an eighth for $2.50 because my points are finally working. Thank you for helping me get that fixed!

Besides that the prices at this dispo are unbeatable and the various discounts are amazing! Not only that but they have a drive through which is so convenient. Trulieve is my go to dispensary for Crestview dispensaries.

Katherine and the whole Trulieve team was absolutely amazing! They made the wait times so fun! Keep up the great work team!